Collection: POLICIES

All plants are packaged with care. We pack all shipments by hand. Most of the plants will be shipped bare roots without the nursery pot. Plants with fragile roots will be shipped with semi-soil. We pay close attention to packing to ensure the safety of the shipment. The plants are individually wrapped with tissue paper, if needed Poly-fil cotton or recyclable shredded paper are used to protect fragile foliage. Plants may be very slightly wilted upon arrival, but will recover rapidly upon receiving water. Imported plants will have minimal to no root.
NOTE : plants could differ in colors due to shipping. We handle our order with care, however some unfortunate events could happen, such as broken stems or leaves, during shipping and we do not have any control of that.

Orders will be shipped the following week from the time when order is placed. We ship between Mondays to Wednesdays to minimize weekend delays. We ship via USPS Priority Mail only. 
We ship year-round to all U.S. states and territories. NO International shipping.

We do our best to ship and protect the plants from freezing during shipping to all parts of the country. However, temperatures can be highly unpredictable during the cold months. We highly recommend adding 72-hrs heat pack to your orders. You could also request to ship at a later date when the weather is not permitted. We are not responsible for cold damage or package delay.

Plants might lose colors or a bit stretched due to shipment as Summer is growing season for most succulents. They will recover by potting them right after arrival and acclimate them slowly to sun (light). Always, protect them from harsh sun (sun-shade is highly recommended).

We do not accept returns or exchange. All Sales Are Final.